Contact & Support
No ticket mazes, no chatbots. ClickTools is run by a small team, and real humans answer every message. Pick the channel that fits — writing to the right one shaves days off your reply.
Support channels
| Topic | Response time | |
|---|---|---|
| General help & product support | [email protected] | Within 2 business days |
| Privacy, GDPR/CCPA & data requests | [email protected] | Within statutory periods (aim: 5 days) |
| Legal, IP & abuse reports | [email protected] | Within 3 business days |
| Press, partnerships & open source | [email protected] | Best effort |
Help us help you
Because our tools run entirely in your browser, we genuinely cannot see your sessions, your files or any error state on our side. When reporting an issue, please include:
- the exact tool URL (for example
img.clicktools.app); - your browser and version (e.g. Firefox 140, Chrome 128, Safari 17);
- your operating system;
- the steps to reproduce, and what you expected versus what happened;
- for rendering bugs: whether the issue persists after a hard refresh (Ctrl/Cmd+Shift+R).
Privacy note: please don't email us files or payloads containing personal or confidential data. Our tools process locally — which also means we never need your documents to debug a problem. A screenshot with redacted values is plenty.
Before you write
Many answers already live on the site: the field guides explain how each tool's underlying technology works, and the Privacy Policy covers the most common question we get — where your data goes (spoiler: nowhere).